Bought 2 bikes here. Quality merchandise, good service no upselling
Horrendous customer service
Limited selection
Very knowledgeable staff. If you need skis, bikes or kayak's I would highly recommend. Not to mention, this is a fairly owned business. I worked at Steiners as a kid and loved it. What a great family so I hope you support this local business.
But wait! There's more! When I picked up my board, they tried to overcharge me by 10 bucks. Was quoted a price of $39.99 and they rang me up at $49.99.
Called when they opened and asked whether or not my snowboard tune-up was done (i waited 2 weeks). Employee stated they were "too busy with customers" and couldn't check for me and that they would call me back. Waited TWO HOURS. No call. Called back. Employee: "Yeah....um....sorry...I haven't even been able to look yet." SERIOUSLY? How bad can your customer service get?
Lovely people
What you can fully expect from Steiner's:
Nothing's in stock
I will travel the 30-40 minutes to go somewhere else from now on. It'll be worth the drive.
Gave these guys one more chance (since it's extremely convenient to my location and I prefer to support local businesses) and they managed to fail yet again. Bad experience every single time. My latest experience:
Outrageously high prices
What it does it does good, small
Steiners Sports is a US Store based in Valatie, New York. Steiners Sports is located at 3455 U.S. 9, Valatie, NY 12184, USA.
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